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Frequently asked questions

How much does an online consultation cost?

Our online consultation fee is R300.00, excluding any medicines.

Are there any restrictions on the types of medicines prescribed?

We only dispatch up to schedule 2 medicines. For medicines requiring close medical management, an in-person consultation is recommended, or we’ll direct you to a medical practitioner near you.

What if my condition is serious?

We are designed for minor and chronic conditions. If there’s a more serious concern, we’ll promptly refer you to a specialist or hospital.

How do I provide feedback on my consultation?

Our dedicated nursing staff will follow up with you through a call or WhatsApp to gather feedback and ensure you’re doing well.

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